Privacy Policy

Tactile Systems Australia recognises that your privacy and your personal information is very important to you, and you have the right to control the use and distribution of that information. Tactile Systems Australia takes the collection, distribution and use of your personal information very seriously, and will only collect and use your personal information in accordance with the terms of this Privacy Policy.

Collection of Personal Information

Tactile Systems Australia may collect personal information when you:

(a) Make an enquiry about us or our products and services,
(b) Use certain areas of our website,
(c) Register with us, post to, comment on, like or follow any of our social media pages or website pages,
(d) Contact us for any other reason so that we can process and respond to any queries or complaints,
(e) Make applications for prospective employment and business opportunities with us,
(f) Complete a survey,
(g) Enter or participate in any competitions or promotions,
(h) Interact with the Tactile Systems Australia website.

Any area where personal information is collected on our website or our social media pages will state that your personal information is being collected.

Tactile Systems Australia does not intentionally or knowingly collect personal information from children under the age of 13.  If you believe that a child has provided us with personal information without the consent of his or her parent or guardian, please contact us at info@tactilesystemsaustralia.com.au. If we become aware that a child under age 13 has provided us with personal information, we will delete this information immediately.

Type of Personal Information Collected

Tactile Systems Australia may collect different types of information such as:

(a) Your name,
(b) Your title,
(c) Your company name,
(d) Your postal address,
(e) Your email address,
(f) Your website address,
(g) Your IP address,
(h) Your telephone, mobile and fax numbers.

Use of Collected Personal Information

Tactile Systems Australia will use the information collected to identify you, your company, or a representative of your company in order to provide you with information, products and/or services.
Tactile Systems Australia will use the information collected to provide information regarding the products or services you have requested and/or to offer services to you, respond to enquiries, or respond to complaints.Tactile Systems Australia may employ trusted third party suppliers to process your data on our behalf in order to deliver the products and services to you in a cost effective and efficient manner.

Security of Collected Personal Information

Tactile Systems Australia uses physical, electronic and procedural measures to protect and secure any personal information provided to us.Tactile Systems Australia employees, agents and contractors respect the confidentiality of any personal information provided by you. Your personal information will only be made available to employees, agents and contractors when it is necessary for them to provide support, products or services.

Your personal information may be stored securely in hard copy or electronically on virtual private servers.Tactile Systems Australia has security measures in place to protect personal information from misuse, loss or unauthorised access, modification or disclosure. The types of measures we take vary with the type of information and how it is collected and stored. However, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of users with malicious intent, and we cannot control the actions of other users with whom you share your information.

Cookies

Tactile Systems Australia may install cookies in the browser files on your computer. These cookies are pieces of information that remember the user’s browser preferences or login information. Cookies also assist us to track visitors’ use of the network and their preferences, and help us to improve our website content. If you do not wish to have cookies placed on your computer, you can set your browser’s preferences to remove or block cookies. However please be aware that certain features of our website may not function properly without them.

Links from this Site

Tactile Systems Australia may link to other Internet sites. It is important that you are aware that any such links are not subject to the same privacy policies and restrictions seen in this Privacy Policy. Please read any policy documents or terms and conditions that appear on linked internet sites carefully before disclosing any personal information.Tactile Systems Australia is not responsible for any practices on linked Internet sites that might breach your privacy.

Disclosure of Information

Tactile Systems Australia may disclose your personal information if we are under a duty to disclose such information as a result of a court order or any other legal obligation, any subpoena or legal process or as otherwise required by law, or if we believe it necessary to prevent or take action regarding illegal activities or violations of our policies.

Access to your Personal Information

Upon request,Tactile Systems Australia will provide you with access to any of your personal information we hold (except in limited circumstances in which it is permitted by law for us to withhold this information). If you require access to your personal information, please contact us. Of course, before we are able to provide you with access to your personal information, we will require some proof of identity. We will usually be able to respond to your request within 14 days.

Correction and Removal of your Personal Information

Tactile Systems Australia takes all reasonable steps to correct any inaccurate, incomplete or out-of-date personal information. You may be able to change or delete personal information held online within your online account record. However, if you are unable to do so, would like to deactivate your account, or you would like a Tactile Systems Australia representative to perform these actions for you, please contact us by email at info@tactilesystems.com.au.

Complaints

If you think Tactile Systems Australia has breeched this privacy policy and you wish to lodge a complaint, please do so in writing and send via email to info@tactilesystems.com.au.  All reasonable steps will be taken to respond to your complaint in a timely manner.